Azzurra One Enterprise is the premier
Duty-Free promotional agency in Australia.
We work with clients to deliver bespoke solutions to reflect your requirements, including full or part time promoters to discuss the provenance of your bands and their unique features.
We also provide Brand Ambassadors for activations of wines or spirits, which includes expert bar and tasting staff to promote your product.
All Ambassadors involved in sampling brands are RSA accredited to ensure alcohol is dealt with in a responsible way.
Azzurra One Enterprise is the premier
Duty-Free promotional agency in Australia.
We work with clients to deliver bespoke solutions to reflect your requirements, including full or part time promoters to discuss the provenance of your bands and their unique features.
We also provide Brand Ambassadors for activations of wines or spirits, which includes expert bar and tasting staff to promote your product. All Ambassadors involved in sampling brands are RSA accredited to ensure alcohol is dealt with in a responsible way.
At Azzurra One, we place an emphasis on presentation of brands and commit to ensuring display units are clean and well stocked at all times. This is critical as partially stocked shelves are a poor reflection of the brand and duty free retailers.
Our staff are highly personable and willing to passively engage with customers as they transit through the duty-free area. This approach ensures a positive customer experience irrespective as to whether they purchase an item.
We also proactively work with clients at all times to discuss ways to achieve enhanced performance, including identifying logical cross product sales opportunities and upselling.
“I have worked with Toni and the team at Azzurra for close to 5 years and have found both Toni and each and every one of her team members of very high standard, driven, ethical and passionate for customer service excellence.
The team at Azzurra have been an integral part of Heinemann’s business, serving in many instances as an important cog in the wheel of our day-to-day operation.”
RICHARD GOODMAN, Heinemann Australia Pty Ltd
The Azzurra Difference
Azzurra One has an exceptional reputation for integrity, reliability, and achieving amazing results on behalf of its clients.
This is attributable to the leadership of Toni Martello, supported by her management team and Brand Ambassadors.
We differ from our competitors as management works with the Brand Ambassadors on the floor. This not only sets an example to staff, but enables management to understand the challenges they face, as well as receive customer feedback regarding their performance and views of the brand.
Our staff are bi-lingual, in fact there are 12 languages currently spoken amongst the team. They are also cognisant of cultural sensitivities of nationalities and religions and trained to engage them to built a rapport as a precursor to a sale.
“Working with an agency like Azzura One makes a big difference for a family-owned company like ours. We can rely on them to represent our brands with professionalism, efficiency and results driven attitude. There is no doubt that Azzura One is very supportive and provides a high standard of services!”
VICTORIA ROYER, Camus Cognac
We also roster our staff according to nationalities typically aboard flights to maximise sales opportunities. Targeted sales using the most appropriate staff has proven to be extremely cost effective to clients.
Cross product sales is our forte. All of our staff are trained on the full suite of brands we promote.
This ensures our Brand Ambassadors can discuss a large variety of brands with customers in order to achieve sales targets far in excess of our competitors. Equally important, it enables Brand Ambassadors to assist their peers if a particular brand is in high demand from a tour group, which is a common occurrence.
“We have been utilising the services of Azzurra One for a number of years. The quality of staff is second to none. They are true brand ambassadors on the shop floor and have done a great job building our brands.
In airport locations where we have utilised A1, our sales are increasing.”
AARON LAY, Proximo Spirits Australia
