Toni Martello – Director

Languages: English, Italian, Japanese, French and Spanish

I believe the key to achieving outstanding sales results is passion for the industry that you work in, as well as personal and business integrity. In addition the ability to recruit and retain amazing staff and, most importantly, a commitment to clients and staff, that their interests are paramount.

Having worked extensively in the duty free sales sector for 38 years, initially engaged as a sole contractor, I recognised the inherent inefficiencies with the sales model prevailing at the time, which led me to the creation of Azzura One. It has progressively grown to a workforce of 50 high calibre staff operating across Australia, with amazing people who speak a diverse range of languages including English, Korean, Mandarin, Cantonese, Vietnamese, Arabic, Spanish and Japanese.

Azzura One’s clients include many top tier suppliers within the spirits, confectionary and wellness sectors such as William Grants, Edrington, Arnotts and Blackmores.

Achievements

Azzura One is a sales driven organisation constantly meeting and exceeded sales targets. Year on year sales increases are typically 10% or above.

We pride ourselves on excellent working relationships with local and international clients as well as executives at airports across Australia and are considered as trusted advisors. As a trusted advisor I have frequently been invited to visit client facilities and head office internationally due to our reputation in the sector.

A strong passion and dream of mine is to provide opportunities to those less fortunate and I do this by sponsoring 18 children from such countries as Haiti, Nepal, Myanmar and Mongolia from primary school to university. The end goal is to retire at an age where I can build schools in the villages of these children and allow others to believe that they can be or do anything that they set their minds to.

Jay Desamito – Operations Manager

Languages: Tagalog (Native), English (Full Professional Proficiency), Spanish and Indonesian (limited working Proficiency)

Jay Desamito is the Operations Manager of Azzurra One Enterprise and responsible for the commercial management, customer relationship and human resource management of the company.

Prior to joining Azzurra, Jay worked in customer relations with such companies as David Jones, Santos Tea and Coffee, American Express and Plaza Premium Lounge.

Jay has an impeccable reputation and consistently exceeds expectations. The key to his success is his sincerity to customers and trustworthiness to management and his peers. Jay’s loyalty to the company is unequivocal and unconditional.

Jay also holds a Bachelor of Accounting and Diploma of Business Management (obtained in Australia). He is also a Registered Nurse, having obtained his qualifications in the Philippines.

Evon Lee – Location Manager, Brisbane Airport

Languages: Fluent Mandarin and English

I love working as a spirit and wine enthusiast at Azzurra One. I have a deep interest in the large range of products we promote in the duty free area. Working in travel retail, I enjoy meeting and talking to so many different people every day from all over the world,

As a team leader in the Brisbane International Airport Duty Free I strive to provide effective guidance and motivation for my team members to reach our sales targets. I am extremely proud of my team members as we all work cooperatively and professionally in the fast-paced duty-free environment.    

Shuo Qiu – Location Manager, Perth Airport

Languages: Speaks Mandarin and English

I am a tenacious, goal-oriented individual with a pleasant personality. My ability to work well under pressure allows me to pay attention to details and maintain focus within the fast-paced Duty Free environment.

I love to work for Azzurra One because it’s like working with family. My company genuinely cares about the people who use our services and also the staff who work hard to present the best experience for our customers. I work with some awesome, talented, funny, dedicated people, so every day is great fun.

Helen Kupfer – Location Manager, Melbourne Airport

Languages: Spanish and English

Helen is celebrated for her experience in human resources, people handling, and everything else in between. Her wealth of career knowledge and community involvement, ranging from large scale importation management to international humanitarian efforts, have been highly influential in shaping her first class, compassionate, and adaptive approach to her work.

Since arriving in Australia seven years ago, Helen has been a valued part of the Azzurra One team. Now well acquainted with the ins and outs of the Duty-free store, her knowledge of exceptional customer service, team development, and training of new staff is imparted to her team and peers.

Helen is known for her effective communication, team management, attention to detail, and desire to achieve. An exceptional motivator, she ensures her team is empowered to excel in the workplace, evidenced by her team continually exceeding their sales targets.